Shipping & Returns
SHIPPING DOMESTIC
Order Processing:
All orders received will be processed Monday-Sunday, between the hours of 8:30am and 11:00pm EST. Order acknowledgements, confirmations, and tracking information will be provided by email. Most orders can be handled and shipped within 3 days. In extreme times, depending on inventory, we may take up to 30 days for processing and handling.
Variable/ Freight Shipping:
Material that is designated as variable or freight shipping will be estimated by our logistics department after inquiry or order placed. Estimate is subject to change if final dimensions and weights vary. The customer is responsible for all shipping and transportation cost unless noted otherwise. Payment must be received in full to release shipment.
Damaged, Cancelled, and Returnable shipments:
DAMAGED GOODS
Damages after the shipment leaves our dock are the responsibility of the carrier. Any claims should be made with the carrier directly. You are responsible for inspecting and determining that the material is acceptable within 7 days of shipment. EROS Him makes no guaranteed warranty claim on any materials.
Cancellation
Once an order has been placed, we are unable to edit items in the order. If needing to remove an item(s), the order will need to be cancelled. If wanting to add an item(s), a secondary order will have to be placed. We will do our best to ship in one package in this event.
Orders may be cancelled at any time up until shipment tracking information has been confirmed. Returns/Refunds can only be accepted on unopened, unused products within 30 days of purchase.
Address changes may be granted before you receive shipping confirmation. Once an order has been released for shipment or shipped, the order details cannot change, so please act fast if something is incorrect!
RETURNS
Returns can be made on unopened product within 30 days of receiving the shipment(s), and will be subject to a 5% restocking fee. Unauthorized returns may be returned collect to sender.
DELIVERY EXPECTATIONS
All acknowledged delivery dates are subject to strikes, fires, accidents and other contingencies beyond EROS Him control. It is our sincere desire to deliver within the acknowledged delivery but make no guarantee to do so.
PRICES
All prices are subject to change without prior notice. We reserve the right to correct printing errors & limit quantities.
LIMITATION OF ACTIONS
Any action against Seller shall be commenced within one year after the cause of action therefore has accrued. Failure of Buyer to commence an action within such period shall constitute a waiver and release thereof, and Buyer shall have no further cause of action against Seller for such breach.
GENERAL INDEMNIFICATION
Buyer will, at its expense, defend, indemnify and hold harmless EROS Him and its affiliates and sales agents, and their respective officers, directors, shareholders, and employees, from and against any and all loss, cost, expense, damage, claim, demand or liability, including reasonable attorney and professional fees and costs and the cost of settlement, compromise, judgment or verdict incurred by or demanded of an Indemnitee arising out of, resulting from or occurring in connection with Buyer’s negligence, willful misconduct, or breach of the terms of this Purchase Order.
SHIPPING INTERNATIONAL
All orders received will be processed Monday-Sunday, between the hours of 8:30am and 11:00pm EST. Order acknowledgements, confirmations, and tracking information will be provided by email.
**International Import/Border Fees are the responsibility of the Buyer**