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I updated the 2019 version into a clearer policy that uses Eros USA Inc., keeps the adult-only and Google Analytics provisions, removes outdated Safe Harbor language, and removes the counsel phone number. It assumes the old policy is accurate that you use Google Analytics and do not use ad-retargeting pixels; if you do use Meta, TikTok, or similar tracking, that section needs updating before publication.
Effective Date: August 24, 2026
Eros USA Inc. (“Eros USA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use our website (the “Site”), make a purchase, create an account, contact us, or otherwise interact with us.
For purposes of applicable data-protection laws, including the GDPR where it applies, Eros USA Inc. is the controller of the personal information described in this Policy.
Our products and Site are intended solely for adults. You must be at least the legal age required in your jurisdiction to access adult-oriented content or purchase our products. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please email us at info@eroshim.com so we can delete it.
We may collect the following categories of personal information:
Order and contact information: name, email address, billing address, shipping address, phone number, items purchased, order history, and communications with us.
Account information: username, email address, password credentials, and account preferences, if you create an account.
Payment information: information needed to authorize and process payment. Payment processing is handled by third-party payment providers; their use of your information is governed by their own privacy policies.
Customer-service information: information you provide when contacting us, reporting a problem, requesting support, or submitting a privacy request.
Device and usage information: IP address, browser type, operating system, device identifiers, pages viewed, referring pages, date and time of visits, and interactions with our emails.
Cookies and similar technologies: information collected through cookies, pixels, and similar tools used to operate the Site, remember preferences, maintain security, and understand Site use.
We use personal information to:
Process payments, fulfill orders, ship products, and provide customer support;
Create and manage customer accounts;
Send order confirmations, tracking information, service communications, and other transactional messages;
Respond to inquiries and address disputes, returns, fraud, or security concerns;
Improve our products, services, website, and customer experience;
Send marketing communications when permitted by law and subject to your choices;
Comply with legal obligations and enforce our Terms of Use and other agreements.
We use cookies and similar technologies to operate and secure the Site, remember user preferences, and understand how visitors use the Site.
We use Google Analytics to collect aggregated information about Site use. Google Analytics may collect information such as your IP address, browser, device, pages visited, and interactions with the Site. We do not provide Google Analytics with your name, payment-card number, email address, or shipping address for analytics purposes. You can learn more about Google’s privacy practices and available controls through Google’s privacy resources.
You may control cookies through your browser settings. Disabling cookies may affect certain Site features.
We may disclose personal information to:
Payment processors, shipping carriers, ecommerce and website providers, customer-service providers, and other service providers that help us operate our business;
Professional advisors, such as legal, accounting, insurance, and security providers;
Government authorities, courts, or other parties when required by law, legal process, or to protect rights, safety, property, or security;
A buyer, investor, successor, or other party involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
We require service providers to use personal information only as needed to provide services to us or as otherwise permitted by law.
We do not sell personal information for money or share it for cross-context behavioral advertising.
If you receive promotional emails from us, you may opt out at any time by using the unsubscribe link included in the email. Opting out of promotional messages does not stop transactional communications, such as order confirmations, shipping updates, or responses to support requests.
We may retain limited information in a suppression list to ensure that we honor your opt-out request.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to fulfill orders, maintain records, comply with tax and legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Retention periods vary based on the type of information and the reason it was collected. For example, transaction and billing records may be retained longer when required by law, while marketing information is retained until you unsubscribe or we no longer need it for marketing purposes.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures may include access controls, encryption where appropriate, secure transmission technologies, and limiting access to personnel and service providers with a legitimate business need.
No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to object to or restrict certain processing.
To submit a privacy request, email info@eroshim.com with the subject line “Privacy Request.” Please describe your request clearly and include enough information for us to verify your identity. We may request additional information solely to verify and process the request.
California residents may have rights under the California Consumer Privacy Act, as amended (“CCPA”), including the right to:
Know the categories and specific pieces of personal information we collect, use, and disclose;
Request deletion of personal information, subject to legal exceptions;
Request correction of inaccurate personal information;
Opt out of the sale or sharing of personal information, if applicable;
Limit certain uses of sensitive personal information, if applicable; and
Receive equal service and price for exercising privacy rights.
We do not sell or share personal information as described above. California residents may submit requests by emailing info@eroshim.com. Authorized agents may submit requests where permitted by law; we may require proof of authorization and identity verification.
Eros USA Inc. is based in the United States. If you access the Site from outside the United States, your personal information may be transferred to, stored in, and processed in the United States and other countries where our service providers operate.
Where required for international transfers of personal information, we use appropriate safeguards recognized by applicable law.
The Site may link to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policy of each third party before providing personal information.
We may update this Privacy Policy from time to time. We will post the updated version on the Site and revise the Effective Date above. Your continued use of the Site after an update means that you acknowledge the revised Policy.
For questions about this Privacy Policy, your personal information, or your privacy rights, contact:
Eros USA Inc.
Email: info@eroshim.com
